{"id":2081,"date":"2020-04-28T17:51:16","date_gmt":"2020-04-28T17:51:16","guid":{"rendered":"https:\/\/collegemarker.com\/blogs\/?p=2081"},"modified":"2020-04-28T17:51:16","modified_gmt":"2020-04-28T17:51:16","slug":"preparing-for-customers","status":"publish","type":"post","link":"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/","title":{"rendered":"How to Prepare Your Business for Customer Growth"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div>\r\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\r\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.onecity.co.in\/blog\/15-killer-communication-skills-to-get-200-sales\/\">Continued from Part 2<\/a><\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_78 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Gathering_Information\" >Gathering Information<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Knowledge_of_Your_Company\" >Knowledge of Your Company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Knowledge_of_The_ProductsServices_of_Your_Company\" >Knowledge of The Products\/Services of Your Company<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Knowledge_of_the_Competitors\" >Knowledge of the Competitors<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Planning\" >Planning<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Introduction_for_Tele_Calling_Presentation\" >Introduction for Tele Calling Presentation<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Example\" >Example:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Example-2\" >Example:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#QUESTIONS_TO_QUALIFY_FOR_AUTHORITY\" >QUESTIONS TO QUALIFY FOR AUTHORITY:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Example_%E2%80%93_for_the_New_Customers\" >Example \u2013 for the New Customers:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#11_Effective_Hint_to_Help_You_to_Use_the_ICR_with_The_Client_and_Hold_the_Discussion_Under_Your_Control\" >11 Effective Hint to Help You to Use the ICR with The Client and Hold the Discussion Under Your Control.<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Example-3\" >Example:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/#Example-4\" >Example:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Gathering_Information\"><\/span><strong>Gathering Information<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-52651\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/gathering-information.jpg\" alt=\"girl collecting information\" width=\"596\" height=\"397\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/gathering-information.jpg 1280w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/gathering-information-300x200.jpg 300w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/gathering-information-1024x682.jpg 1024w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/gathering-information-768x512.jpg 768w\" sizes=\"(max-width: 596px) 100vw, 596px\" \/><\/p>\r\n\r\n\r\n\r\n<p>You must have a thorough understanding of the business and other aspects of the customers before first approaching him\/her.<\/p>\r\n<p>This will help you build a good rapport and relationship with the client and will build up your level of confidence while dealing with the customers.<\/p>\r\n\r\n\r\n\r\n<p>Knowledge of the Customer\u2019s Business:<\/p>\r\n\r\n\r\n\r\n<p>An effective Salesperson must have the following knowledge about the customers:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Name of the Customers Business, Location and Telephone numbers.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Customer\u2019s Main Business and Related Business.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>List of customer\u2019s other branches and their location.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Information about different products and services dealt by him.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Customer\u2019s major competitors.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Study the customer\u2019s market share and goodwill in the market.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Find out who makes the buying decisions in your customer&#8217;s office.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Find out the person in charge of the decision.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Knowledge_of_Your_Company\"><\/span><strong>Knowledge of Your Company<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>You must have a thorough knowledge of your Company, its history, date of establishment, directors, managerial hierarchy, staff strength, branches, location, operations, market share, scope, and all other such valuable details of your Company as it will help you sell better.<\/p>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Knowledge_of_The_ProductsServices_of_Your_Company\"><\/span><strong>Knowledge of The Products\/Services of Your Company<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>You must have detailed knowledge of all the products offered and the services rendered by the Company and must know the rates and the discounts that can be offered for the products\/services as per the Company\u2019s policy.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>You must have sound knowledge of the features, advantages, and benefits of the products\/services and must also know all the valuable aids available for selling.<\/p>\r\n<p>This will not only keep you confident but will also instil a good impression in the minds of the customers and will help you deal with customer queries more effectively.<\/p>\r\n<p><strong>You May Also Like<\/strong> <a href=\"https:\/\/www.onecity.co.in\/blog\/15-killer-communication-skills-to-get-200-sales\/\">15 Killer Communication Skills to Get 200% Sales<\/a><\/p>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Knowledge_of_the_Competitors\"><\/span><strong>Knowledge of the Competitors<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>Adequate knowledge of the competitors will help you sell better and will enable you to have an edge over your competitors.<\/p>\r\n<p>You must study their products\/services, their market share, branches, price structure, discount policy, and so on.<\/p>\r\n<p>Knowledge of competitors will enable you to uncover the competitor\u2019s weaknesses and will help you to build on your own strengths to win over your competitors.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Planning\"><\/span><strong>Planning<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<p><img decoding=\"async\" class=\"aligncenter wp-image-52650\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/preparing-for-customers.jpg\" alt=\"asking to sign\" width=\"540\" height=\"360\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/preparing-for-customers.jpg 640w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/preparing-for-customers-300x200.jpg 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><\/p>\r\n\r\n\r\n\r\n<p>Once sufficient information about all the required aspects is gathered the next step would be to plan the approach. The following points must be borne in mind while planning the first approach to the customers.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Know your sales territory and its scope well. Be familiar with all the places and shops in your respective territory.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Make a list of all the customers\/accounts you will be approaching on a particular day in a sequence to support proper time management.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Make note of all the relevant information collected on each account and arrange the information in the sequence of your day&#8217;s approach.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Make a list of telephone numbers and addresses of the customers to be approached sequentially.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Prepare display items\/visual aids that can be used for the presentation.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Know all your sales objectives well.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Visualize customer interaction and rehearse the entire sales presentation with other unit members\/friends whenever possible.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Dress well and maintain good order and cleanliness. Carry a good presentable neat bag and keep all the sales material in order before approaching the accounts.\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction_for_Tele_Calling_Presentation\"><\/span><strong>Introduction for Tele Calling Presentation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<p><em>(Introduce yourself, the company, and the purpose of your call)<\/em><\/p>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Example\"><\/span><strong>Example:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p><strong>\u201c<\/strong>Good morning, Mr. Customer.\u00a0 This is ___________ of xyz company.\u201d<\/p>\r\n\r\n\r\n\r\n<p>\u201cWe are in the process of\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026.<\/p>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Example-2\"><\/span><strong>Example:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>\u201cHello, my name is ________________ and I am with XYZ company.\u00a0 We are currently putting together the information for our (new online business listing directory of \u2026\u2026..) May I speak with (contact person), concerning your advertising program?<\/p>\r\n\r\n\r\n\r\n<p><strong>It\u2019s very important to Qualify for Authority. It&#8217;s a very big embarrassment for a salesperson to have a discussion in the business place without qualify for the authority.\u00a0<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Authority is nothing but MAN: Money Authority &amp; Need. Sometime all 3 will not be with one person but still it\u2019s very important to find the information of MAN before giving a presentation.<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>At the end of an hour discussion, if you propose to buy something, he\/she may say that I don\u2019t make any decision and you will have gone to another person who decides about purchasing or advertising or marketing. Think about this situation and what you may feel at the end of the presentation.<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>So, it\u2019s very important to qualify for the authority before giving the presentation.<\/strong><\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"alignnone\" src=\"https:\/\/lh5.googleusercontent.com\/vsvYDPWRfpomZ7e3fYTVwksRP237VgOcceyvBOfO1ybR1qXJnocCiec0wrNAzUCNYp0P4sTBpOqLMqFDF2WP77eeC_lr4WAqP3Y4odu5ZeibY0eQCwXLGnMHcXnHqTheyC3a_R_ZdiN5lHXTcA\" alt=\"VsvYDPWRfpomZ7e3fYTVwksRP237VgOcceyvBOfO1ybR1qXJnocCiec0wrNAzUCNYp0P4sTBpOqLMqFDF2WP77eeC Lr4WAqP3Y4odu5ZeibY0eQCwXLGnMHcXnHq\" width=\"1139\" height=\"760\" \/><\/figure>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"QUESTIONS_TO_QUALIFY_FOR_AUTHORITY\"><\/span><strong>QUESTIONS TO QUALIFY FOR AUTHORITY:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Example_%E2%80%93_for_the_New_Customers\"><\/span><strong>Example \u2013 for the New Customers:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>\u201cWho is authorized to make decisions?<\/p>\r\n\r\n\r\n\r\n<p>\u201cIs there anyone else who should sit in our meeting?\u201d<\/p>\r\n\r\n\r\n\r\n<p>\u00a0\u201cIs there anyone else that needs to be involved in this decision?\u201d<\/p>\r\n\r\n\r\n\r\n<p>\u201cBesides yourself, who else will make your buying decisions?\u201d<\/p>\r\n\r\n\r\n\r\n<p>\u201cIs there anyone else who should sit in our meeting?\u201d<\/p>\r\n\r\n\r\n\r\n<p><strong>Interest Creating Remarks (ICR): It is very important to use ICR at the right time to make an effective and result oriented sales discussion.<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Great ICRs and you can use 2-3 at a different time according to the situation<\/strong><\/p>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Say the client that your office is very spacious or beautiful<\/li>\r\n<li>Your logo or visiting card is very presentable.<\/li>\r\n<li>Your product or service is very user friendly and your customer support is very helpful<\/li>\r\n<li>Anything you saw best in his business or in his personal life tell him and appreciate it.<\/li>\r\n<\/ol>\r\n<p><strong>You May Also Like <\/strong><a href=\"https:\/\/www.onecity.co.in\/blog\/what-is-a-trademark-and-why-it-is-important-for-a-company\/\">What Is a Trademark and Why It Is Important for A Company?<\/a><strong><br \/><\/strong><\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"11_Effective_Hint_to_Help_You_to_Use_the_ICR_with_The_Client_and_Hold_the_Discussion_Under_Your_Control\"><\/span><strong>11 Effective Hint to Help You to Use the ICR with The Client and Hold the Discussion Under Your Control.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li>Ask questions to arouse interest.\u00a0 Keep on asking questions all the way through with interesting interaction.\u00a0 Don\u2019t stop asking questions until you come to the desired step.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"2\">\r\n<li>Be sure your interest step is really interesting.\u00a0 It will be interesting if it tells the prospect what your goods or service will do to benefit them.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"3\">\r\n<li>To get the customer interested in anything you can show or demonstrate, let the prospect see it, feel it, ride in it&#8230;<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"4\">\r\n<li>Avoid exaggerated claims about your product.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"5\">\r\n<li>Avoid using an ICR to which the prospect can say I\u2019m not interested.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"6\">\r\n<li>Be sincerely always \u2013 but be super-sincere in this part of your talk.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"7\">\r\n<li>Get your prospect to think about his loss or disadvantages as a result of not owning the goods or service you are selling.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"8\">\r\n<li>Don\u2019t think about yourself when you open the talk \u2013 think about your prospect.\u00a0 Put out of your mind thoughts of your commission.\u00a0 Put into your mind thoughts of benefits to your prospects.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"9\">\r\n<li>Talk to your prospect about his problem, his profits, his advancement, his home, his business&#8230;then you can defy him to be uninterested.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"10\">\r\n<li>Gain interest by telling a story \u2013 by giving an example of how your product benefited somebody.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\" start=\"11\">\r\n<li>Become genuinely interested in other people.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<p>ICR can be used in the pre-call as well as face to face sales presentation\u00a0<\/p>\r\n\r\n\r\n\r\n<p>Some other ways of Interest Creating Remarks<\/p>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Example-3\"><\/span><strong>Example:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>\u201cExciting new programs to help you attract new customers and achieve greater profits.\u201d<\/p>\r\n\r\n\r\n\r\n<h3><span class=\"ez-toc-section\" id=\"Example-4\"><\/span><strong>Example:<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n\r\n\r\n\r\n<p>\u201cI would like to discuss with you how you can take further advantages of your business and location to get business from passers-by.\u201d<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/lh5.googleusercontent.com\/r19AH66rre7FyRAoO70kiWiUKib58tfd8v_bVFKPgr_UuYSRog3_6A_6bdFyahPf3eImmkrgv0hxzVjj_iQqzvXpIOWQHxonRt8D8AWk7gJ6AaJMRvQHODC2kU8G7THaEJedEbDBjkJC2yq5WA\" alt=\"R19AH66rre7FyRAoO70kiWiUKib58tfd8v BVFKPgr UuYSRog3 6A 6bdFyahPf3eImmkrgv0hxzVjj IQqzvXpIOWQHxonRt8D8AWk7gJ6AaJMRvQHODC2kU8G7\" width=\"1432\" height=\"959\" \/><\/figure>\r\n<p><strong>You May Also Like <\/strong><a href=\"https:\/\/www.onecity.co.in\/blog\/6-miracle-steps-to-become-successful-and-achieve-goals-in-your-life\/\">6 Miracle Steps to Become Successful and Achieve Goals in your Life<\/a><strong><br \/><\/strong><\/p>\r\n\r\n\r\n\r\n<pre class=\"wp-block-preformatted\"><strong><span class=\"has-inline-color has-vivid-red-color\">To be Continued in Part 4<\/span><\/strong><\/pre>\r\n\r\n\r\n\n\n<p><strong>Related reading:<\/strong> <a href=\"https:\/\/onecity.co.in\/blog\/best-digital-marketing-agency-in-bangalore\/\">Best digital marketing agency in Bangalore<\/a> | <a href=\"https:\/\/onecity.co.in\/seo-agency-bangalore.html\">SEO services Bangalore<\/a> | <a href=\"https:\/\/onecity.co.in\/blog\/google-my-business-benefits-for-your-business\/\">Google My Business benefits<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Gathering Information You must have a thorough understanding of the business and other aspects of the customers before first approaching him\/her. This will help you build a good rapport &hellip; <\/p>\n","protected":false},"author":1,"featured_media":52460,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65,68,1],"tags":[],"class_list":["post-2081","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-marketing","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Be Prepared For Customer | Best Sales Methods<\/title>\n<meta name=\"description\" content=\"Read &amp; understand how to be prepared for customer before making the sales. Best sales methods to prepare for customers are listed here. Read Now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How To Be Prepared For Customer | Best Sales Methods\" \/>\n<meta property=\"og:description\" content=\"Read &amp; understand how to be prepared for customer before making the sales. Best sales methods to prepare for customers are listed here. Read Now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/\" \/>\n<meta property=\"og:site_name\" content=\"OneCity Technologies\" \/>\n<meta property=\"article:author\" content=\"https:\/\/twitter.com\/OnecityDigital\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-28T17:51:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/04\/image1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1190\" \/>\n\t<meta property=\"og:image:height\" content=\"793\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"L.K. Monu Borkala\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@onecitytech\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"L.K. Monu Borkala\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How To Be Prepared For Customer | Best Sales Methods","description":"Read & understand how to be prepared for customer before making the sales. Best sales methods to prepare for customers are listed here. Read Now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onecity.co.in\/blog\/preparing-for-customers\/","og_locale":"en_US","og_type":"article","og_title":"How To Be Prepared For Customer | Best Sales Methods","og_description":"Read & understand how to be prepared for customer before making the sales. Best sales methods to prepare for customers are listed here. 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Monu Borkala","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/onecity.co.in\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/802f45680c523d48a51f22d709417bd64771e95b5903715a8b722ad9abe8e94d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/802f45680c523d48a51f22d709417bd64771e95b5903715a8b722ad9abe8e94d?s=96&d=mm&r=g","caption":"L.K. Monu Borkala"},"description":"L.K. Monu Borkala is a digital marketing strategist with over 20 years of hands-on experience in search engine optimisation, content strategy, and performance marketing. As founder of OneCity Technologies Pvt Ltd (CIN U72100KA2009PTC048911) \u2014 a Bangalore-based digital marketing agency established in 2006 \u2014 Monu has built and executed SEO campaigns for more than 650 clients across India and the UAE, spanning industries including education, real estate, healthcare, retail, and professional services. Monu's approach to SEO is grounded in first-principles thinking rather than tactic-chasing. Over two decades, he has navigated every major Google algorithm shift \u2014 from Panda and Penguin to the March 2026 Spam Update and December 2025 Core Update \u2014 and built content frameworks that remain stable across update cycles because they prioritise genuine expertise signals, verifiable authorship, and user-first content architecture over short-term ranking manipulation. In the education sector, Monu has overseen digital growth strategies for PU colleges, coaching institutes, and higher education institutions across coastal Karnataka, including institutions in the Mangalore and Moodbidri regions. This direct education-sector experience informs the E-E-A-T framework applied to all YMYL education content produced under his editorial oversight. Monu serves as Editor-in-Chief and Senior Reviewer across OneCity's content production, ensuring that every article carrying a byline from the content team has been assessed for accuracy, topical authority alignment, and algorithm compliance before publication. OneCity Technologies Pvt Ltd | CIN: U72100KA2009PTC048911 | No. 1869, 2nd Floor, D, 1st Cross Rd, near Mahakavi Kuvempu Metro, 2nd Stage, Rajajinagar, Bengaluru, Karnataka \u2013 560010 | +91 99023 30233 | sales@onecity.co.in","sameAs":["https:\/\/onecity.co.in\/author\/lk-monu-borkala","https:\/\/twitter.com\/OnecityDigital","https:\/\/www.linkedin.com\/company\/onecitytechnologies","https:\/\/x.com\/onecitytech"],"url":"https:\/\/onecity.co.in\/blog\/author\/onecityblogs\/"}]}},"_links":{"self":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts\/2081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/comments?post=2081"}],"version-history":[{"count":10,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts\/2081\/revisions"}],"predecessor-version":[{"id":55294,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts\/2081\/revisions\/55294"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/media\/52460"}],"wp:attachment":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/media?parent=2081"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/categories?post=2081"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/tags?post=2081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}