{"id":52740,"date":"2021-01-27T12:10:07","date_gmt":"2021-01-27T12:10:07","guid":{"rendered":"http:\/\/www.onecity.co.in\/blog\/?p=52740"},"modified":"2026-04-28T22:51:53","modified_gmt":"2026-04-28T14:51:53","slug":"chatbot-everything-you-want-to-know-about-it","status":"publish","type":"post","link":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/","title":{"rendered":"Chatbot &#8211; Everything You Want to Know About It"},"content":{"rendered":"<div style=\"margin-top: 0px; margin-bottom: 0px;\" class=\"sharethis-inline-share-buttons\" ><\/div><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_78 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#What_Is_Chatbot\" >What Is Chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#So_how_Does_Chatbot_Actually_Work\" >So how Does Chatbot Actually Work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#AI-Based_Chatbots\" >AI-Based Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Advantages_of_Using_Chatbots\" >Advantages of Using Chatbots<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Increase_in_Sales\" >Increase in Sales<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Big_Money_Saver\" >Big Money Saver<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Instant\" >Instant<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Lead_Generation\" >Lead Generation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Versatility\" >Versatility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Personal\" >Personal<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Integrating_Chatbots_on_Other_Platforms\" >Integrating Chatbots on Other Platforms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Global_Use_of_Chatbots\" >Global Use of Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Interactive_Sessions\" >Interactive Sessions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#More_Appealing_to_Customers\" >More Appealing to Customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#Chatbot_Never_Tires_Out\" >Chatbot Never Tires Out<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#So_Do_You_Really_Need_a_Chatbot_Service_for_Your_Business\" >So, Do You Really Need a Chatbot Service for Your Business?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_Is_Chatbot\"><\/span><b>What Is Chatbot?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2> <span style=\"font-weight: 400;\">A chatbot is a software service that enables you to directly communicate with a user of your website through text or text to speech. <\/span> <span style=\"font-weight: 400;\">It provides a direct communication channel between your business and your customers. Thus, contributing to a more personalised style of communication. It is a real interaction between your business and your customers.\u00a0<\/span> <h2><span class=\"ez-toc-section\" id=\"So_how_Does_Chatbot_Actually_Work\"><\/span><b>So how Does Chatbot Actually Work?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2> <span style=\"font-weight: 400;\">Chatbots use Artificial Intelligence that allows them to comprehend human conversations through voice or text. Chatbots convert these words or texts and reply to customer requests or queries through pre-set answers.\u00a0<\/span> <span style=\"font-weight: 400;\">Based on how they work, chatbots can be divided into two main categories namely<\/span> <span style=\"font-weight: 400;\">Rule-based chatbots- as the name suggests, is governed by pre-set rules. That is, the user must adhere to a certain type of query that will result in one of the pre-defined answers.\u00a0<\/span> <strong>Also Check Out<\/strong> <a href=\"https:\/\/www.onecity.co.in\/website-designer-mangalore\">Web Design and Development Services<\/a> <h2><span class=\"ez-toc-section\" id=\"AI-Based_Chatbots\"><\/span><b>AI-Based Chatbots<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2> <img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-52745 aligncenter\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants-300x185.jpg\" alt=\"virtual assistant - OneCity Technologies Pvt Ltd\" width=\"553\" height=\"341\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants-300x185.jpg 300w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants-1024x633.jpg 1024w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants-768x475.jpg 768w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants-1536x949.jpg 1536w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants-348x215.jpg 348w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Virtual-Assistants.jpg 2000w\" sizes=\"(max-width: 553px) 100vw, 553px\" \/> <span style=\"font-weight: 400;\">AI chatbots are more sophisticated. These chatbots understand the particular question and arrive at an appropriate answer. The more you train these chatbots the more they learn to respond to a complicated text.<\/span> <h2><span class=\"ez-toc-section\" id=\"Advantages_of_Using_Chatbots\"><\/span><b>Advantages of Using Chatbots<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2> <h4><span class=\"ez-toc-section\" id=\"Increase_in_Sales\"><\/span><b>Increase in Sales<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">One of the main\u00a0<\/span>benefits of chatbots for business<span style=\"font-weight: 400;\">\u00a0is that it most definitely increases sales. Chatbot offers immediate response to customer queries. <\/span> <span style=\"font-weight: 400;\">When there is an immediate response, customers tend to make on-the-spot purchases which helps increasing sales.<\/span> <span style=\"font-weight: 400;\">The use of chatbots provides an opportunity to resolve customer issues immediately. <\/span> <span style=\"font-weight: 400;\">According to a <a href=\"https:\/\/blog.hubspot.com\/sales\/live-chat-go-to-market-flaw\">survey conducted by HubSpot<\/a>, 82% of customers expect an immediate response when they have a marketing or sales question and 90% of customers expect an immediate response for customer service questions. <\/span> <span style=\"font-weight: 400;\">The same survey revealed that customer&#8217;s patience wears out within 10 minutes.\u00a0<\/span> <h4><span class=\"ez-toc-section\" id=\"Big_Money_Saver\"><\/span><b>Big Money Saver<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <img decoding=\"async\" class=\"wp-image-52746 aligncenter\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Piggy-bank-300x200.jpg\" alt=\"Piggy bank - Onecity Digital Media\" width=\"530\" height=\"353\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Piggy-bank-300x200.jpg 300w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/Piggy-bank.jpg 640w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/> <span style=\"font-weight: 400;\">A big\u00a0<\/span>chatbot benefit<span style=\"font-weight: 400;\">\u00a0is that it is a big money saver. A chatbot is AI and not a working human being that has to be paid a salary at the end of the month. <\/span> <span style=\"font-weight: 400;\">If you have not invested in chatbots then you most definitely have to invest your money in a customer care team that will look after customer relations. <\/span> <span style=\"font-weight: 400;\">This is definitely a higher investment than an investment in a chatbot that does not require a monthly salary.<\/span> <span style=\"font-weight: 400;\">also, investment in chatbots is a one-time expenditure, unlike an in-house customer support team that will result in recurring expenditures. <\/span> <span style=\"font-weight: 400;\">For small businesses and large, it is advisable to invest in one-time chatbot software.\u00a0<\/span> <span style=\"font-weight: 400;\">Appointing a workforce under the customer relation team leads to other additional expenses like health care for workers. Chatbots negates these additional expenses.\u00a0\u00a0<\/span> <h4><span class=\"ez-toc-section\" id=\"Instant\"><\/span><b>Instant<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">Chatbot responses are instant and immediate. Customers do not have to wait for a customer care team to receive the call. This saves a lot of time which impresses customers.\u00a0<\/span> <strong>You May Also Like<\/strong> <a href=\"https:\/\/www.onecity.co.in\/blog\/its-word-press-for-websites\/\">It\u2019s Word Press for Websites<\/a> <h4><span class=\"ez-toc-section\" id=\"Lead_Generation\"><\/span><b>Lead Generation<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <img decoding=\"async\" class=\"wp-image-52747 aligncenter\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/get-more-leads-300x216.jpg\" alt=\"funny confused dog - Onecity Digital Media\" width=\"585\" height=\"421\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/get-more-leads-300x216.jpg 300w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/get-more-leads-1024x738.jpg 1024w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/get-more-leads-768x554.jpg 768w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/get-more-leads-1536x1107.jpg 1536w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/get-more-leads-2048x1476.jpg 2048w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/> <span style=\"font-weight: 400;\">As chatbots enable quick responses, it kindles an interest in a product or service. It creates lead generation, which is the process of attracting and capturing the interest in a product or service which finally leads to sales. <\/span> <span style=\"font-weight: 400;\">It allows businesses to build customer relations until they lead to actual sales.\u00a0<\/span> <h4><span class=\"ez-toc-section\" id=\"Versatility\"><\/span><b>Versatility<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">Chatbots are software programs that may be programmed to cater to more than responding to customer queries. Chatbots can arrange meetings between customers and business representatives too.<\/span> <h4><span class=\"ez-toc-section\" id=\"Personal\"><\/span><b>Personal<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">Although you may think that chatbots are ultimately AI\u2019s then how can they be more personal than a live call to customer care. Well, this one of the main\u00a0<\/span>benefits of chatbots<span style=\"font-weight: 400;\">. <\/span> <span style=\"font-weight: 400;\">They can be used to give a more personal interaction and experience to customers. This area of making chatbots more personal is not completely researched yet but will prove to be an important aspect in the future of marketing.<\/span> <span style=\"font-weight: 400;\">With advancements in technology, it is now possible to study user behavioural patterns. With this information in hand, chatbots can provide a more personalised experience to users.<\/span> <h4><span class=\"ez-toc-section\" id=\"Integrating_Chatbots_on_Other_Platforms\"><\/span><b>Integrating Chatbots on Other Platforms<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">Your business Chatbots can be integrated into other popular social media platforms. This is a unique marketing technique that can generate lead generation for your business. <\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.bain.com\/insights\/putting-social-media-to-work\">A survey published in Bain and Company<\/a> revealed that customers who engage with companies over social media are more loyal and they spend up to 40% more with those companies than others.<\/span> <span style=\"font-weight: 400;\"><strong>Also Check Out<\/strong> <a href=\"https:\/\/www.onecity.co.in\/social-media-digital-marketing-mangalore\">Digital Marketing Services<\/a> <\/span> <h4><span class=\"ez-toc-section\" id=\"Global_Use_of_Chatbots\"><\/span><b>Global Use of Chatbots<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-52748 aligncenter\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chat-bot-assistant-300x190.jpg\" alt=\"chat bot assistant - OneCity Technologies Pvt Ltd\" width=\"531\" height=\"336\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chat-bot-assistant-300x190.jpg 300w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chat-bot-assistant-1024x649.jpg 1024w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chat-bot-assistant-768x487.jpg 768w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chat-bot-assistant.jpg 1280w\" sizes=\"(max-width: 531px) 100vw, 531px\" \/> <span style=\"font-weight: 400;\">Chatbots are programmed to communicate in various languages. This is a special and unique feature of chatbots.<\/span> <span style=\"font-weight: 400;\"> Unlike human customer care which has limited language knowledge, chatbots can communicate in more than one language which helps interacting personally with more customers.\u00a0<\/span> <h4><span class=\"ez-toc-section\" id=\"Interactive_Sessions\"><\/span><b>Interactive Sessions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">It is obvious, that it is necessary to keep your customers engaged and this is just what chatbots do. One of the\u00a0<\/span>advantages of using chatbots<span style=\"font-weight: 400;\">\u00a0is that it can keep your customers engaged in conversation.<\/span> <span style=\"font-weight: 400;\"><strong>You May Also Like <\/strong><a href=\"https:\/\/www.onecity.co.in\/blog\/google-my-business-benefits-for-your-business\/\">Google My Business Benefits for Your Business<\/a> <\/span> <h4><span class=\"ez-toc-section\" id=\"More_Appealing_to_Customers\"><\/span><b>More Appealing to Customers<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">It is true the chatbots are more appealing to customers than human interaction. <\/span> <span style=\"font-weight: 400;\">An online <a href=\"https:\/\/www.businessinsider.com\/chatbots-vs-humans-for-customer-relations-2016-12?IR=T\">survey conducted by Business Insider<\/a> claimed that 44% of US consumers want chatbots over humans for customer relations.\u00a0<\/span> <span style=\"font-weight: 400;\">A well-programmed chatbot that is free from bugs, provides satisfying answers, and works on all types of devices, appeals more to customers than human interaction.<\/span> <h4><span class=\"ez-toc-section\" id=\"Chatbot_Never_Tires_Out\"><\/span><b>Chatbot Never Tires Out<\/b><span class=\"ez-toc-section-end\"><\/span><\/h4> <span style=\"font-weight: 400;\">The biggest\u00a0<\/span>chatbot benefit<span style=\"font-weight: 400;\">\u00a0is that it works 24X7, unlike humans which work for a limited number of hours. This helps to solve customer queries throughout the day and even through the night. <\/span> <span style=\"font-weight: 400;\">A chatbot never tires from your business.\u00a0<\/span> <h2><span class=\"ez-toc-section\" id=\"So_Do_You_Really_Need_a_Chatbot_Service_for_Your_Business\"><\/span><b>So, Do You Really Need a Chatbot Service for Your Business?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-52749 aligncenter\" src=\"https:\/\/www.onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot-representation-300x200.jpg\" alt=\"speaking chatbot - Onecity Digital Media\" width=\"537\" height=\"358\" srcset=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot-representation-300x200.jpg 300w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot-representation-1024x683.jpg 1024w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot-representation-768x512.jpg 768w, https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot-representation.jpg 1536w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/> <span style=\"font-weight: 400;\">Chatbots are becoming increasingly sophisticated and revolutionary software to own. <\/span> <span style=\"font-weight: 400;\">However, if you own a business and are on the brink of deciding whether to place a chatbot or not and worried if chatbots may not treat your customers well, then think again. <\/span> <span style=\"font-weight: 400;\">Though chatbots are AI and are finally machines, chatbots are an effective marketing tool. Highly programmed chatbots can work as well as a human agent, if not better.\u00a0<\/span> <span style=\"font-weight: 400;\">Sophisticated Chatbots can run through customer&#8217;s profiles, browsing history and analyse and formulate the right responses for each customer. <\/span> <span style=\"font-weight: 400;\">History shows how online technology improved customer convenience with the development of apps and websites. <\/span> <span style=\"font-weight: 400;\">Similarly, chatbots improve customer satisfaction and customer convenience tremendously. We have just seen some of the <\/span>advantages of chatbots <span style=\"font-weight: 400;\">above.<\/span> <span style=\"font-weight: 400;\">The idea is to consider what kind of chatbot will suit your business and ways in which you can provide an effective chatbot service to your customers. <\/span> <span style=\"font-weight: 400;\">If you are a service or product-related business, implementing chatbot technology can be highly effective. This is because of the high amount of customer queries that come in each day. <\/span> <span style=\"font-weight: 400;\">All questions regarding billing, repairs, installation of appliances, and similar related questions and queries can be handled productively by chatbots.<\/span> <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020\">A survey by Gartner<\/a> suggested that\u00a0 25% of companies will use virtual customer service assistants or chatbots. The survey also concluded that companies recorded a reduction of up to 70% in calls, chat, and email inquiries after implementing Virtual Customer Assistance.\u00a0<\/span> <span style=\"font-weight: 400;\">Chatbots and virtual assistance customer services are the technology of the future. It\u2019s here to stay.\u00a0<\/span> <strong>Also Check Out<\/strong> <a href=\"https:\/\/www.onecity.co.in\/graphic-design-mangalore\">Graphic, Logo And Brochure Designing Services<\/a>\n\n<p><strong>Related reading:<\/strong> <a href=\"https:\/\/onecity.co.in\/blog\/best-digital-marketing-agency-in-bangalore\/\">Best digital marketing agency in Bangalore<\/a> | <a href=\"https:\/\/onecity.co.in\/seo-agency-bangalore.html\">SEO services Bangalore<\/a> | <a href=\"https:\/\/onecity.co.in\/blog\/local-seo-for-small-business\/\">Local SEO for small businesses<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What Is Chatbot? A chatbot is a software service that enables you to directly communicate with a user of your website through text or text to speech. It provides a &hellip; <\/p>\n","protected":false},"author":1,"featured_media":52741,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[65,67],"tags":[],"class_list":["post-52740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-website"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Chatbot Benefits For Your Business | \u2713Proven Advantages For Businesses<\/title>\n<meta name=\"description\" content=\"Chatbot Advantages - Get complete details about advantages of using chatbots on your business websites. \u2713Written by Experts \u2713Well Researched. Read Now!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chatbot Benefits For Your Business | \u2713Proven Advantages For Businesses\" \/>\n<meta property=\"og:description\" content=\"Chatbot Advantages - Get complete details about advantages of using chatbots on your business websites. \u2713Written by Experts \u2713Well Researched. Read Now!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/\" \/>\n<meta property=\"og:site_name\" content=\"Suntew Business Solutions\" \/>\n<meta property=\"article:author\" content=\"https:\/\/twitter.com\/OnecityDigital\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-27T12:10:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-28T14:51:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"L K Monu Borkala\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"L K Monu Borkala\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chatbot Benefits For Your Business | \u2713Proven Advantages For Businesses","description":"Chatbot Advantages - Get complete details about advantages of using chatbots on your business websites. \u2713Written by Experts \u2713Well Researched. Read Now!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/","og_locale":"en_US","og_type":"article","og_title":"Chatbot Benefits For Your Business | \u2713Proven Advantages For Businesses","og_description":"Chatbot Advantages - Get complete details about advantages of using chatbots on your business websites. \u2713Written by Experts \u2713Well Researched. Read Now!","og_url":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/","og_site_name":"Suntew Business Solutions","article_author":"https:\/\/twitter.com\/OnecityDigital","article_published_time":"2021-01-27T12:10:07+00:00","article_modified_time":"2026-04-28T14:51:53+00:00","og_image":[{"width":1000,"height":650,"url":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot.jpg","type":"image\/jpeg"}],"author":"L K Monu Borkala","twitter_card":"summary_large_image","twitter_misc":{"Written by":"L K Monu Borkala","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#article","isPartOf":{"@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/"},"author":{"name":"L K Monu Borkala","@id":"https:\/\/onecity.co.in\/blog\/#\/schema\/person\/e22dd59b386680234700756d5a1b9075"},"headline":"Chatbot &#8211; Everything You Want to Know About It","datePublished":"2021-01-27T12:10:07+00:00","dateModified":"2026-04-28T14:51:53+00:00","mainEntityOfPage":{"@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/"},"wordCount":1221,"commentCount":0,"publisher":{"@id":"https:\/\/onecity.co.in\/blog\/#organization"},"image":{"@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#primaryimage"},"thumbnailUrl":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot.jpg","articleSection":["Business","Website"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/","url":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/","name":"Chatbot Benefits For Your Business | \u2713Proven Advantages For Businesses","isPartOf":{"@id":"https:\/\/onecity.co.in\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#primaryimage"},"image":{"@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#primaryimage"},"thumbnailUrl":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot.jpg","datePublished":"2021-01-27T12:10:07+00:00","dateModified":"2026-04-28T14:51:53+00:00","description":"Chatbot Advantages - Get complete details about advantages of using chatbots on your business websites. \u2713Written by Experts \u2713Well Researched. Read Now!","breadcrumb":{"@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#primaryimage","url":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot.jpg","contentUrl":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2021\/01\/chatbot.jpg","width":1000,"height":650,"caption":"chatbot - Onecitydigitalmedia"},{"@type":"BreadcrumbList","@id":"https:\/\/onecity.co.in\/blog\/chatbot-everything-you-want-to-know-about-it\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/onecity.co.in\/blog\/"},{"@type":"ListItem","position":2,"name":"Chatbot &#8211; Everything You Want to Know About It"}]},{"@type":"WebSite","@id":"https:\/\/onecity.co.in\/blog\/#website","url":"https:\/\/onecity.co.in\/blog\/","name":"Suntew Business Solutions","description":"ISO Certification, Trademark &amp; Company Registration \u2013 Mangalore","publisher":{"@id":"https:\/\/onecity.co.in\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onecity.co.in\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/onecity.co.in\/blog\/#organization","name":"OneCity Technologies Pvt Ltd","url":"https:\/\/onecity.co.in\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/onecity.co.in\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/08\/logo.png","contentUrl":"https:\/\/onecity.co.in\/blog\/wp-content\/uploads\/2020\/08\/logo.png","width":220,"height":67,"caption":"OneCity Technologies Pvt Ltd"},"image":{"@id":"https:\/\/onecity.co.in\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/onecity.co.in\/blog\/#\/schema\/person\/e22dd59b386680234700756d5a1b9075","name":"L K Monu Borkala","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/onecity.co.in\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/802f45680c523d48a51f22d709417bd64771e95b5903715a8b722ad9abe8e94d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/802f45680c523d48a51f22d709417bd64771e95b5903715a8b722ad9abe8e94d?s=96&d=mm&r=g","caption":"L K Monu Borkala"},"description":"L K Monu Borkala is the Founder and Director of OneCity Technologies Pvt Ltd, one of Bangalore leading digital marketing and SEO agencies since 2004. With over 20 years of hands-on experience in search engine optimization, web development, and digital strategy, he has helped 650+ businesses across India and the UAE grow their online presence. Monu expertise spans technical SEO, content strategy, Google Business Profile optimization, and AI-driven search optimization.","sameAs":["https:\/\/www.onecity.co.in\/blog\/","https:\/\/twitter.com\/OnecityDigital"],"url":"https:\/\/onecity.co.in\/blog\/author\/onecityblogs\/"}]}},"_links":{"self":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts\/52740","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/comments?post=52740"}],"version-history":[{"count":6,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts\/52740\/revisions"}],"predecessor-version":[{"id":55286,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/posts\/52740\/revisions\/55286"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/media\/52741"}],"wp:attachment":[{"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/media?parent=52740"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/categories?post=52740"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onecity.co.in\/blog\/wp-json\/wp\/v2\/tags?post=52740"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}