Emergency Department Module
Our ED module implements a 5-level triage system (Red/Orange/Yellow/Green/Blue — aligned with Manchester Triage System and Emergency Severity Index standards). The module includes: rapid registration with minimum required fields for unconscious or unidentified patients, a trauma documentation interface with body-map injury marking, resuscitation log with timestamped interventions (intubation, IV access, drugs administered), and MLC (Medico-Legal Case) flagging with automatic Section 357C CrPC compliance documentation for police intimation.
ED disposition tracking — admit, discharge, transfer, LAMA, death — feeds directly into bed management and billing, eliminating the manual handover between ED and ward nursing stations that causes documentation gaps in most Bangalore hospitals.
ICU Management Module
ICU charting is the highest documentation-burden area in any hospital. Our ICU module replaces paper nursing flowsheets with hourly digital charting: vitals (HR, BP, SpO2, temperature, CVP, ICP), ventilator parameters (mode, FiO2, PEEP, tidal volume, respiratory rate), and fluid input/output balance. APACHE II and SOFA scores are calculated automatically from entered vitals and lab values — no manual calculation by nursing staff.
Billing & Insurance Module
Hospital billing is India's most complex billing environment: OPD charges, IPD daily tariffs (room-type-dependent), pharmacy dispensing, lab tests, radiology procedures, OT surgeon and anaesthetist fees, procedure charges, and service charges — all from different departments, consolidating into a single patient bill with GST-compliant invoice format under CGST Rule 49.
The NHCX (National Health Claims Exchange) integration enables direct electronic claim submission to insurance companies without manual portal entry. Insurance and TPA management covers: pre-authorisation request generation with clinical documents attached, cashless claim processing, denial management with appeal documentation, and final claim settlement.
HRM, Payroll & Nurse Management
A 200-bed hospital employs 400–600 staff. Managing attendance, leave, shifts, payroll with statutory deductions, and performance evaluation on Excel or disconnected tools is one of the most common operational pain points from Bengaluru hospital administrators.
Our HRM module covers the complete employee lifecycle: onboarding with digital document collection (Aadhaar, PAN, nursing council certificate, medical fitness certificate), attendance through biometric integration or manual marking, leave management with automatic accrual and encashment calculation, shift roster scheduling, and monthly payroll processing with EPF (12% employer + 12% employee), ESI (3.25% employer + 0.75% employee), Professional Tax (Karnataka slab), and TDS computation.
The Nurse Management module adds: license number verification against Karnataka Nursing Council register, specialisation tracking (ICU-trained, OT scrub nurse, paediatric, dialysis), patient-nurse ratio monitoring against NABH standards (1:6 for general wards, 1:3 for ICU), and performance evaluation records that feed into annual appraisal documentation.
Analytics & Executive Dashboard (Module 120)
Our executive dashboard gives the medical superintendent and CEO real-time visibility into the metrics that determine hospital performance: bed occupancy rate across all wards (target 80–85% for financial sustainability), average length of stay by department and diagnosis, revenue per occupied bed per day, and OPD/IPD patient volumes vs the same period last year.
The clinical analytics layer gives department heads the data to drive quality improvement: surgical site infection rates by procedure type, catheter-associated urinary tract infection rates in ICU, medication error frequency by nursing unit, and 30-day readmission rates by diagnosis — the indicators that NABH assessors and hospital accreditation bodies examine closely. External reference: NABH — the National Accreditation Board for Hospitals & Healthcare Providers.
